We look forward to trying our best to take better care of you again soon.

We have shared your valuable comments with our Director of Hotel Operations so that team is able to know what the guest experience is and how we can make improvements. However, we do have refrigerators upon the guest request for a small fee. Unfortunately, we do not provide microwaves or refrigerators as a standard in our hotel rooms. Although there are no guarantees on room types, it is always worth asking the agent to see if we are able to accommodate you at the time of check in based on availability. We would recommend mentioning when you book your next reservation that you would like to request a different room layout than what you had on your previous trip. We sincerely apologize for the unexpected inconveniences you endured in your hotel room with the layout, the air conditioner, the coffee maker and lack of refrigerator and microwave. I am thrilled your recent getaway to Gold Strike was a good experience with the level of customer service you received and your fantastic dining experience. Hello marymQ3634OE, Thank you for taking the time to comment on your recent stay. Barcelo Bavaro Palace All Inclusive Resort.

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